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Shipping & Returns

Shipping Method
We use a variety of carriers. Depending on your order quantity and shipping address. Promise you of safe shipping and right items. These include: FedEx, UPS and DHL.

Shipping Time
Generally, It will take 6-15 working days to deliver to your door.

Shipping Cost
Free Shipping

Tracking
Tired of guessing when your order will arrive? We send you tracking information when your order has been shipped so you are able to check on its progress. It is the consumer's responsibility to ensure correct shipping/delivery details are provided via the online payment system. Our Company is not responsible for reshipping orders at our expense if incorrect details are provided.

Has my order been shipped out yet?
Once your order has been shipped, we will normally send you a dispatch notification with the tracking number through email. Alternatively, you can log in your account on our website, then retrieve the tracking number in order details

An item is missing from my order or receive an incorrect item.
If you found any item is missing in your order or received an incorrect item, please contact our customer service at customer service. We will arrange a re-delivery of your order then as soon as we can.

How does your delivery service work?
We understand how important it is to receive your order when you expect them. In that case, we use secure and fast shipping methods to deliver your order. We suggest you has your goods delivered to a work address rather than a home address as our couriers only deliver between 9am to 5pm, as it is signature required upon receipt.

What if I am not at home when you deliver?
Deliveries are made via our contracted couriers. Our couriers are signature-based and require someone to be present upon delivery. If you are not available, a contact card will be left and you can arrange for a suitable delivery time at your earliest convenience.
Color difference issues All the products are 100% real shooting, but as light and computer monitor setting,color difference is inevitable,we do appreciate your understanding.

Return Policy

1.We could provide return if our customer find any quality problem after you receive the items we send. In this case,please take a photo about the products and send e-mail to us,after we confirm,we will re-send new product to you or full refund to you.
2. All items sent back to us must be in their original condition i.e. not used, altered or washed, with all tags attached.For all purchases of items we will only accept returns within 7 days of receipt of goods.
3.Our website cannot give a full refund for non-quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be.”
“A little bit off color”
In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the return shipping fees).When we receive the products,The system will deduct 20% commission automatically

Exchange Policy

1. To exchange a product,please email us and inform us of the reason. We will then provide you with further instructions.The goods can be exchanged within 7 days of the receipt date provided they are unused and in the original condition with all the original packaging and labels .
2. When returning an item for an exchange,please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.

Cancellation

If you wish to cancel your order, please email us as soon as possible.
Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.

Refund Policy

Refunds may take up to 7-30 business days after the receipt of goods.No Return or Exchange for these products once they have been used.

Note

1.For international shipping,we usually mark your package as personal gift($30 to $50)to avoid customs issues. But it doesn't mean that they only worth that. We do appreciate your understanding.

2.Due to the foreign exchange rate, the amount displayed on your statement might be a little bit different from the real price.We do appreciate your understanding.

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